True Refrigerators - Recent Questions, Troubleshooting & Support


Then what...? You don't like the way it works...? or unusual...? Old fridge always noisy then brand news one.
As long as it's cold the way it should be then it's okay.

Good luck


Mai

True... | Answered on May 28, 2019


it appears to be a known problem. You need a new thermostat. Take a look at the link and also look at the Video tab.

https://www.google.com/search?client=firefox-b-d&q=TRUE+T49+Compressor+won%27t+shut+off

True... | Answered on Mar 16, 2019


probably a bad thermostat or set at the wrong setting. If you have a digital thermostat the steps are a bit much to type out. If you have the older and more common mechanical thermostat it should be set about midway. The knob is typically marked from 0 - 9 and should be set on 4 - 5. get back to me if you have the digital control.

True... | Answered on Feb 02, 2019


This is what I came up with. Just pass the screw through the nail puller in a flat bar. Use a block of wood to protect the door, and press down on the other end. A lot easier than anything else I've tried.
1_16_2019_12_06_29_pm.jpg1_16_2019_12_06_31_pm.jpg

True T-49 Side... | Answered on Jan 16, 2019


Sounds like the evaporator coil is icing up. Once the coil ices up no air can flow through and you essentially have a very large ice chest. The thermostats on these coolers are actually sensing coil temperature not air temperature. I would want to check that it is set properly and that it turns the compressor off and on. If you have an old mechanical thermostat with a knob with settings from 0-9 it should be set on 4-5. Anything higher and it WILL ice up occasionally.

True... | Answered on Jan 10, 2019


Either low on refrigerant or a blocked capillary tube. Since you have attached a gauge I assume you have tried adding refrigerant so the next step is to replace the capillary tube and drier and weigh in the charge.

True TSSU-48-12... | Answered on Nov 26, 2018


No - the thermostat works off of coil temperature not air temperature and if the fans cycle off the temperature will never even out.

True GDM-10... | Answered on Nov 26, 2018


probably broke a refrigerant line or a wire in transit. you'll need a tech to take a look

True T23... | Answered on Nov 26, 2018


I am not 100% sure on your model but some of these units that went into large chain stores had reversible condenser fan motors that would reverse occasionally to blow the dirt accumulated back out of the condenser.

True GDM-10... | Answered on Nov 26, 2018


A T-49F is a freezer - a T-49 is a cooler and has no defrost timer or heater. If it's freezing up the thermostat needs to be checked. The coolers use a thermostat to check inside coil temperature and typically cycle off when the coil reaches somewhere around 15f and then cycles back on when the coil reaches around 40f. For this reason the box temperature when empty will make wild swings

True T-49 Side... | Answered on Nov 26, 2018


A T-49F is a freezer - a T-49 is a cooler and has no defrost timer or heater. If it's freezing up the thermostat needs to be checked. The coolers use a thermostat to check inside coil temperature and typically cycle off when the coil reaches somewhere around 15f and then cycles back on when the coil reaches around 40f. For this reason the box temperature when empty will make wild swings.

True T-49 Side... | Answered on Nov 26, 2018


Sounds like it may be cycling off hard due to high discharge pressure. Make sure the condenser under the unit is clean and the fan motor is running. It shouldn't be running 60f. A lot of people make the mistake of checking temperature with an empty unit. Put a couple of gallons of water in the unit so that the temperature evens out. These units do NOT run based on air temperature but rather on inside coil temperature. That will swing wildly with no load in the unit.

True... | Answered on Nov 26, 2018


Are the thermostats failing closed or open?
If they are failing closed is there a start capacitor on the compressor?
If there is a start capacitor make sure it has a bleed resistor.

True T-49 Side... | Answered on Nov 26, 2018


First the compressor fins must be perfectly clean to aid air flow through it. Put a cloth under it and spray with strong detergent from a bottle sprayer. Make sure you aren't spraying anything electrical! True is a good make, I have lots of them. It sounds like it could be two things

1. you are low on refrigerant gas

2. the high limit thermostat (clixon) is cutting in.

In both cases, you need a refrigeration engineer.

True... | Answered on Nov 18, 2018

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