Toshiba Computers & Internet - Recent Questions, Troubleshooting & Support


yes we use these extensively for years, a backup media
I have like 5 of them , in home one for everyone here.
first off no LAPTOP stated, makers name and model, why post lacking this key fact, and no Canvio model stated. But... googling..
Ok the maker tells me its a HDTB420XK3AA drive.
it is 2TB HDD and not a 2TB SSD so has motor that is dead.
why is complex. but POWER IS BAD 99% chance.

the HDD uses lots of current, most need 2amps of current to run right and some 1amp, but the silly maker does not disclose what drives is actually inside nor the startup or run time current flows.(bad seller they are !)

so that means what? , Vast laptops made for 20 years will not run the drive only on a USB port, ok,
?
NO PC STATED, SO NO SAVVY ANSWERS BUT....
now some facts.
USB ports vary by 100mA (0.1A) TO 900mA (0.9A)
IF Your PC does not supply at least 1amp to the HDD it may fail.
mine all need 2amps to run, so a power pack is added to each HDD casing jack. but I bet yours hasa tiny slow 2.5" hDD and needs about 1amp to run. and will fail on vast older laptops. for sure. 100MA fail, 500mA PC usb power failed.

HERE IS HOW TO PROVE the case and true cause.,
1: TEST IT ON ANOTHER PC , DESKTOP WORKS BEST.
2: TURN OFF SLEEP ON THE USB PORTS.(cp = POWER SET)
3: BE INTERNET CONNECTED OR THE DRIVERS(SW) WILL NOT PNP LOAD AND MAKE THE DRIVE WORK.


if you read this, mess, below link you learn that USB has evolved fast from 1996 to NOW.
and USB-C PC PC can run you hdd easy now. see this reason.

https://en.wikipedia.org/wiki/USB_hardware#USB_Power_Delivery_(USB_PD)

so the answer is learn to find a PC that can FLOW 1amp of current on the USB port, (rare ) but can be found on NEW PC's only.
see>?

the answer to is this, next time only buy external HDD enclosures that has its OWN power pack that way it will run on ANY PC made.

Next time post what PC you own.
or ask them what is the power limits on your USB ports.
I bet you will not be happy with the answer, !@

Toshiba... | Answered 5 hours ago


Hello,
Do you have a wifi card in the computer? It is a hardware part that you need so that the computer can connect to the wifi. If you have that but can't find it in the operating system. I suggest that you either install or update the driver for it.
You can use RadarSync to scan your computer for the available updates of your wifi driver. Make sure that you connect to the internet first using your ethernet so that it will detect the available driver updates somewhere in the databases of the manufacturer.

David
http://goo.gl/CxsY9u

Toshiba... | Answered 10 hours ago


If UK keyboard click the 2 key with the alt key depressed. It varies with country code.

Toshiba... | Answered 16 hours ago


go to your browser proxy setting and make the proxy automatic

Toshiba... | Answered Yesterday


go to laptop technicians and make them flash ur laptop bios

Toshiba... | Answered Yesterday


check the power ic of the laptop with laptop technicians

Toshiba... | Answered Yesterday


check the replacement prat on amazon.com or ebay .com

Toshiba... | Answered Yesterday


First try the sd card on other computer or sd card reader divce

Toshiba... | Answered Yesterday


install the operating system again

Toshiba... | Answered Yesterday


1. check the on device driver on device manger whether installed or not.
2. if the driver marked with exclamation mark then download the driver from the manufacture website

Toshiba... | Answered Yesterday


try the following
1. put a fresh battery for the battery .
2. check the remote with ur mobile camera.
3. if it works it shows you a flash light

Toshiba... | Answered Yesterday


1. check the power adapter with power metter
2.check the laptop with othter adapter

Toshiba... | Answered Yesterday


1. check the terminal compound between the processor and heat sink
2. check the cpu fun if it seated firmly.

Toshiba... | Answered Yesterday


Try a reset...
1. Remove battery, and disconnect mains adapter.
2. Press and hold down power ON button for 30secs at least.
3. Put the battery back.
4. Plug in mains adapter then Power ON as normal.

Toshiba... | Answered Yesterday


Hello Eufemia, several reasons can cause this problem and I leave you a video to help you solve it. Also in the description of the video, there are other solutions for different problems.

Toshiba... | Answered on May 19, 2019


Hello Cobi, this problem is caused by the RAM problem, I know you changed it, but are you sure you used the correct one? ( it's a simple question ). If we use the right one and continue the problem then we should check other RAM connection elements.
This video can help to review the procedure.

Toshiba... | Answered on May 19, 2019

Not finding what you are looking for?
Toshiba Logo

43,147 questions posted

Ask a Question

Usually answered in minutes!

Popular Products

Top Toshiba Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Alun Cox

Level 3 Expert

2679 Answers

k24674

Level 3 Expert

8081 Answers

Are you a Toshiba Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...