Scotsman Refrigerators - Recent Questions, Troubleshooting & Support


Check the dump valve if water is seeping through the dump valve then the water inlet valve will be adding water to sump all the time to replace water lost. Now if water is running over sump into ice bin then look at water inlet valve.

Scotsman Ice... | Answered on Oct 10, 2016


Possible reasons could be improperly installed drain or stopped up drain. It's probably causing your ice to melt also.

Scotsman... | Answered on Sep 28, 2015


rotated the ice bridge adjustment screw clockwise about a 1/8 turn in between freeze cycles. thich direction makes the ice thicker.

Scotsman Ice... | Answered on May 26, 2015


You posted this in the computer section.. this doesn't sound like a computer problem, and I can't find anything on this machine you're talking about.

Scotsman... | Answered on Jan 07, 2015


how old is it? when was the last time u had pm done?
have a qualified hvac/refrig tec come do a pm and you will know.
they will check voltages/amperages, pressures, valves timers etc.
trust me, this is your only answer (unless you have it in a location that encloses it in a 100 degree room without ventilation.
get proper pm service done.

Scotsman... | Answered on Jan 03, 2015


turn ice bridge thickness screw clockwise to thicken and counterclockwise to get thinner. Do not turn anymore than about 1/8 turn between freeze cycles. the adjustment screw is very finicky and requires patience in setting properly. the distance from the bridge thickness gauge to freeze platen is approximately 1/4 - 5/16 of an inch.

Scotsman Ice... | Answered on Oct 01, 2014


You need to descale the water circuit according to manufactures instructions. Scale build up keeps the ice from releasing during harvest cycle. If overall ice thickness is to thick, rotate the ice bridge thickness screw at the top of the platen countercloclwise about 1/8 of a turn max between freeze cycles until desired thickness obtained. If you do not know the correct descale solution alway use a nickel safe descaling solution.

Scotsman Ice... | Answered on Oct 01, 2014


problem was not the universal controller. The bin sensors are dirty and scaled up and gives the same indication that bin is full. find the sensors and clean the scale off and unit should start working again. Save the card, you will sooner or later probablly need it.

Scotsman... | Answered on Oct 01, 2014


clean the ice sensor on either side of the ice platen and just past the water trough. gently pry the sensor on each side out of their plug and work wiring out until you can get to the two led lights and clean scale off. limestone scale builds up and blocks the sensors.

Scotsman Ice... | Answered on Oct 01, 2014

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