Kenmore Refrigerators - Recent Questions, Troubleshooting & Support


If you follow the water line then it should've been installed somewhere either under your sink or behind fridge cavity. If you can't find it maybe it wasn't installed. I tend to buy some off eBay in 5 packs. They tend to have the right specs for sale. Usually give them 6 months life each then they split. Its a cheap way to get good quality water. Good luck

Kenmore... | Answered on Apr 15, 2019


One thing it could be is that the water solenoid not closing completely. Water drips from fill tube into icemaker and freezes, not allowing any water to get through. This is fairly common and with a couple of tools, you might be able to fix it yourself if you're handy. Could be other causes too, this is the one i'm familiar with.
UPDATE> If the water filler tube that empties into the tray is frozen solid, then it;s probably the water solenoid (not shutting off).. And you want to avoid cycling the system (the heating element coming on) without water in the tray. That's what i saw in a video. Hope that helps.

Kenmore... | Answered on Apr 12, 2019


I had the same problem with a kenmore elite fridge and recieved the same response from Sears customer service!!! File a complaint with your local BBB. Sears contacted me within the day and sending out a tech at their expense only after the complaint was filed. Good luck. Elana

Kenmore 55612 /... | Answered on Apr 09, 2019


The defrost drain line probably is located in the bottom rear, depending upon configuration. It is not a plug.

Kenmore... | Answered on Apr 06, 2019


It sounds like your auger is jammed. Pull out the ice bin a nf see if you can turn it by hand. If not, dump all the ice out and what doesn't come out, melt it with hot water. You probably have ice that melted together which is jamming the auger or an ice cube is in the perfect spot to jam the auger.

Kenmore... | Answered on Mar 31, 2019


You need to remember, heat rises. If something is out of whack in your refrigerator and it's not able to remove heat properly, the heat it can't remove will rise to the top. I'll list a few things to look at.

1. Do you have ice build up that you can see on the back panel inside your refrigerator? If you do, you'll need to check your defrost cycle and circulation fan.

2. Check the fan by putting your hand by the upper holes on your back panel in the refrigerator. This can be problematic because depending on the age of the refrigerator, the fan might turn off when you open the doors.

3. Check the door seal for breaks, tears, or any leaks. Phycometric laws dictate that warm transfers to cold. So if you have any gap In the seal, warm air will migrate to cold air.

One definitive way to check if it is a defrost issue is to take everything out that might spoil and put in ice chests, unplug the unit, and open the doors for 8 hours to let any ice melt. Plug it back in and if it works properly, you have a defrost issue

Kenmore Side by... | Answered on Mar 28, 2019

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