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Hi

Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:
https://www.youtube.com/watch?v=fdnu4yk-5vI

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes

Allan




Dyson DC59... | Answered Yesterday


Hi there, it's Jack at Dyson.

The filters in our handheld machines should be washed at least once a month using cold water without detergent. However, they should always be allowed to try completely before they're replaced, which may take at least 12 hours. It can help to place the filter somewhere warm - for example, by a radiator, or in an airing cupboard.

Unfortunately, if you have used your machine with a wet filter in place, this is likely to have caused damage to the motor. Using your machine with a wet filter will also have voided the machine's 2-year guarantee.

I would encourage you to get in touch with us directly so we can confirm which replacement parts you may need to get the machine running again. You can reach our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC35... | Answered Yesterday

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