Refrigerators - Page 9 - Recent Questions, Troubleshooting & Support


I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.

The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.

This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.

Kenmore 73502 /... | Answered on Feb 08, 2019


It’s manufactured by Frigidaire. They can most likely tell you.

Kenmore... | Answered on Feb 07, 2019


You will need to call for service. Personalty I would replace and eliminate the very good possibility of mold inside and on the outside and underneath.

Refrigerators | Answered on Feb 07, 2019


check with the mfg or your local retailer

Refrigerators | Answered on Feb 07, 2019


Can often be caused by ice blocking the cold air path air from the freezer. You may not be able to see the ice buildup but it's likely to be around the evaporator fins and could be due to a blocked ice-melt drain tube.
Probably worth emptying the freezer contents into a chilly bin or well insulated box (to keep it frozen) and leaving switched off with the freezer door open for half a day to let any ice melt, then see it it has started working again. If there is lots of water in the freezer after this you might want to find the drain tube (usually comes out above the compressor motor) and clear it (plastic coated flexible spring line for hanging curtains is good for this).

KitchenAid... | Answered on Feb 07, 2019


Being level doesn’t matter. Sounds like sealed system problem if marginally cooling.

Refrigerators | Answered on Feb 07, 2019


My kenwood ksbsx17 has a e4 code wot is this please freezer making excess noise

Refrigerators | Answered on Feb 06, 2019


That model number looks more like an item number. LG usually has a rather long model number.. The panels are typically held in by snap clips and can be tough to release! I look for any hole to get a small hook into and start pulling! It will be tough and will seem like it is gonna break but I haven't done any damage removing one yet.

It is uncommon for the fan motors to fail. They have an issue with interior moisture that will cause the fan to stop after it is built up with frost but will work once thawed. Please look at the model sticker inside the unit and provide that number for further assistance.

LG Refrigerators | Answered on Feb 06, 2019

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