I have a dolce gusto and i am unable to remove the coffee capsule. It seems stuck, as does the lever that punctures the capsule. If the valve lever is moved right or left nothing comes out. Please can you help?
Hello, I am sorry this has happened to you. The bad news is join the club. These machines are fantastic and make a great cup of Java.( when they work) problem is, they are not real good when it comes to longevity. Because I have dealt with these type of machines a lot , it appears your main circuit board as burnt out. This is what controls the operation to start the functions of operating. Its like a car trying to start with out the battery. There is good news however. I have called Keurig so many times, i believe i will be on the x-mas list this year. 99% of the time if you call them, they will for FREE, replace the machine, especially if you treat them nice on the phone, and tell them how much you love there product. You know, kind of **** up some. Customer service at Keurig is 1-866-901-2739. They shouldn't give you a hassle. They have normally notch customer
service. I hope this helps, even if you can fix it yourself, number one, you shouldn't have to, and it would cost more than machine with the part and time then machine cost. Let me know if this only solution has helped you. Mike
The MainStays brand is a product trademark of items sold new exclusively by Walmart. If your coffee maker is relatively new, it may still be under warranty. I hope you kept the warranty information and the sales receipt for your coffee maker. You will need the sales receipt if you need to return it to Walmart.
First, I suggest you contact Walmart Customer Service directly and ask about warranty coverage and repair for your coffee maker. The toll free Customer Service number is: 800-925-6278
If the Walmart Customer Service representative cannot help you regarding getting your coffee maker repaired or replaced, then, I suggest you view this YouTube video regarding a water leak problem for a Keurig single serve coffee maker: https://www.youtube.com/watch?v=Plm2B8dUSG8
Your MainStays single serve coffee maker probably has a similar problem: there is a leak from the machine's water hose. Perhaps the fix shown for the Keurig will also work for your MainStays machine. You will need the proper screw drivers and a hot glue gun and some small "zip ties", by the way. You could probably use any kind of "super glue" instead of hot glue, but be sure you wear latex gloves if you use "super glue."
The last option is to totally replace your leaking single cup coffee maker and properly dispose of the faulty one in your local electronics recycling location.