Question about Xerox WorkCentre 7120 Color Copier Printer 20 ppm, WC7120"
I was cleaning it and when I turn on the copier and the screen show this message See User Guide for information on fault code 010-311
Posted by Anonymous on
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
37,0XX.xx Errors - PEST Faults
AC power supplied by power sources such as uninterruptible power supplies
(UPSs) or DC-to-AC inverter systems may not supply correct voltage to
properly power up the printer. Likewise, other devices sharing the same AC
circuit can cause AC voltage sags that cause the printer to fail its AC heater
PEST tests (Print Engine Self Test). The printer may produce any of the
following disconnected heater errors:
■ Printhead jet-stack 37,002.47 or 37,003.48
Error Messages and Codes
■ Reservoir heater, 37,004.40 or 37,005.41
■ Drum heater error 37,006.42
■ Preheater error 37,008.44
■ Ink melters errors 37,009.45 thru 37,013.40
The printer includes several heaters powered by AC. The printer itself can
power up despite insufficient or irregular AC voltage but it may fail its AC
heater tests. This is due the test not measuring sufficient current flowing
through the heater at the moment the test runs.
Devices sharing the printer’s AC circuit shared, such as a laser printer, a
coffee maker, or a space heater, may be placing heavy intermittent demand
on the AC circuit. This sudden inductive demand creates momentary AC
voltage sag that causes the PEST test to fail.
Verify the AC power source prior to troubleshooting these errors. For wiring
diagrams to aid in diagnosing PEST faults, see “Wiring Diagrams” on
8400/8500/8550/8560 PEST Description
37,001.46: Generic PEST error. Something went wrong during the PEST process.
37,002.47: PEST Error - Printhead Left jetstack disconnect. The left jetstack is
not drawing the expected power from the supply.
Posted on Aug 04, 2009
Tips for a great answer:
Mar 07, 2016 | Xerox Office Equipment & Supplies
Mar 16, 2015 | Dell 1350cnw Laser Printer
Open the front cover
Replace New Drum - select "Yes"
after the screen will show "accepted"
close the front cover and you are good to go
and WA LA it worked!!
Apr 19, 2011 | Brother MFC-7340 All-In-One Laser Printer
Feb 09, 2011 | Xerox CopyCentre C128 Black and White...
Aug 27, 2010 | Office Equipment & Supplies
Nov 17, 2009 | Brother MFC 210C All-In-One InkJet Printer
Apr 09, 2009 | Lexmark X4270 All-In-One InkJet Printer
Mar 26, 2009 | Xerox DocuColor 12 Color Copier
Jun 06, 2008 | Sharp AL-1655CS Laser Printer
426 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: