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Unable to complete wireless installation of HP Photosmart C4380 All-in-One

Installation goes along smoothly until the very end - At first it informs me that installation is complete and the printer is up and running but then an hour glass appears and continues to turn over and over and then a window opens with that scary sound effect and it says Fatal Error has occurred.  It also indicates that the Configuring Your Product step is only 96% complete.  I don't know why this is happening and cannot figure it out.  I have already uninstalled and reinstalled the printer 3x, but same thing every time.  Any ideas?

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  • Andy1959 Nov 11, 2007

    Grrrrrrr!!! I keep trying to install my C4380 printer, it views and discovers the available wireless networks, I select my home network SSID, enter the WEP code then the install software says its searching for the printer over wireless connection....and guess can't find any printers! Over and over again! The instructions only suggest turning off MAC address filtering on the router....I go into my Linksys router but can't find anything relating to MAC address filtering! I give up.....I'm thinking of just connecting via USB!!!

  • primalogix Nov 14, 2007

    I have been suffering through the same experience as you two with this awful HP installation software. Not only did I spend an entire day waiting for it to install/uninstall 3 times (what could *possibly* be taking so long?), but it never was able to find the printer. I followed the instructions to a "T" and still nothing. After countless attempts it is now doing something different. I am getting a little popup dialog box when the printer is hooked up via USB (part of the installation process) that simply says "ERROR - Device not ready" and then it quits. This was not happening yesterday so something has changed. I am using WEP (TKIP) with a single shared public key and a Linksys router. I was getting to the point where I enter the WEP key yesterday but it never found the printer. However, a check of the router's DHCP shows the printer actually provided the key and got registered with the router. I have since cleared the DHCP table and now can't even get to the point in the install process where I put the WEP key in again.

    Does anyone know of a way to reset the printer? There are only
    configuration controls on the unit for the wireless settings and they
    are very basic.

    This is infuriating! I went with HP over Brother precisely to avoid a painful install process but that is just what I've got.

  • Anonymous Mar 13, 2008

    cant connect c7180 as a wireless printer

  • Anonymous Apr 25, 2008

    I had all these problem and more, I pressed the wireless button this causes the light to come on. then selected from the monitor RESET to factory settings and selected YES..

    Then restored my PC to a good backup date. Restarted the PC, put in the CD and selected REMOVE HP. then rebooted, put in the CD then INSTALLED.

    The only problem I then had was an awful clunking noise when the printer finally came to print in wireless option. HP support India. suggested that my printer had a software hardware problem inside the printer, and sent a replacement. All is well.

  • Anonymous Apr 25, 2008

    needless to say i am here because of the diabolical software for the c4380!!!! i have installed wirelessly once only for every to disapear.i have since tried many times, only to find the installation cd and the new download will only let me go to 94% and then locks up. i have disabled firewall and anti virus progams .time to give up???

  • Anonymous Apr 29, 2008



  • Tamara Wilkins Sep 02, 2008

    yes c4380 was working up until the other dayfrom my laptop now stopped im sure its from all the upgrades taht keep coming through cant get it working now only through a USB help

  • mysterywy Dec 07, 2008

    Can I Print wirelessly from my Dell Laptop on this HP C4380 Printer?
    I have no clue. I'm using a Verizon wireless Broadband service. No router...
    Have no clue.

  • alinden2 Dec 11, 2008

    Forget the wireless part (it never worked, despite all kinds of help from HP customer support), but the software will not install to my HP and Compaq PCs, past its 96% or so limit.
    What is going on with HP these days???
    Once I managed to install it (after many restarts of PC), but then scanner refuses to scan the whole glass, it only picks some parts of it - not useful at all. My cheap Lexmark scans fine, and all older HPs.

  • Anonymous Apr 09, 2009

    i am not able to configure wifi setting on hp photosmart 4588

  • bbambee660 May 11, 2010

    my hp 4380 printer won't print wireless . it did before but now a screen comes up on my lap top that says the printer is off line.

    how do i fix this problem. we switched from comcast to verizon for our internet server would that be the problem and if so how do i fix it ??



27 Answers

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I had the same problem where I could get the HP Printer to access the router due to MAC filtering. I tried hard to find the MAC Address of the printer but was unsuccessful as it was not printed anywhere on the box or printer. But this link really helped me:

I printed it out and it had the MAC address on it... Configured my router and it's now working great... Hope this solves your problems

Posted on Nov 27, 2007

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I have the same problems that everyone else is having with the c4380 hp pinter. My solution is to stop buying HP products. I have 4 HP laptops two desk tops at least 6 printers and a number of other products of theirs. But guess what, this problem along with other issues have convenienced me to move on to other brands. I have had it with HP!!!!!!!!!!!!!!!!!!!!!!

Posted on Nov 29, 2009

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I had this problem with an HP Officejet J6480 All-in-One.
Here is a fix I found.
1. Remove the installed printer.
2. Start the printer install wizard.
3. When it asks you to connect to your computer using a USB, use an ethernet cable to connect to your router. The wizard immediately recognizes that this is a network printer connected to a router.

4. The wizard completes all the rest of the install and then print a test page.

Worked for me.

Posted on Oct 06, 2008

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Update - after spending several hours online to HP (using the online chat support facility) I had not made progress. What I didn't realise however was that the printer had been configured ok despite the install software saying it couldn't find it wirelessly! So when I when into control panel/settings to add a new printer (you have to do this as a local printer and specify the IP address through this configuration) the printer worked fine!!! The upshot of the HP install software failing is that it doesn't install and configure the HP solution centre which helps with scanning, so I'm now going to try configuring the scanner capability independently. Hard to believe that install software is so flaky from a big name like HP!!

Posted on Nov 28, 2007

  • Andy1959 Jan 06, 2008

    I bought my son an Apple Macbook for Xmas (what a generous dad eh?) and guess what...the HP install software worked fine first time and configured and FOUND the printer wirelessly perfectly! So I guess the solution is ditch PC's and use Macs!

  • Andy1959 Jan 19, 2008

    Thanks for the input from Martind - I've just tried reloading the software and adding a device - unfortunately it still doesn't find my printer even when I specify the IP address under 'Advanced Options'. Something very strange going on!


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Solution 14 by Boris was my resolution but let me be a bit more detailed. As I could not figure out all the steps by that post without calling support:

  • Open up the admin interface on the router and changed the security from WPA to disabled. Assume the problem is WPA and changing to WEP as others had done would work also.
  • Now finish the install and should be successful.
  • Once this is done, go to the printer itself and hit the 802.11 button on the front
  • On the top left hand corner on the printer scroll to print Network Configuration page
  • On this page make note of the Printer's IP Address
  • Open a browser and type in the IP Address. For example whatever is the IP address put the number in after the http://. This opens the interface to manage your printer settings on the device itself
  • Verify the Device is Ready with a green checkmark
  • Go to the Networking tab on the top left
  • Click the Advanced tab on the center of the page
  • You will likley see No Authentication or Encryption selected
  • Scroll down and choose WPA and Add and Confirm your PassPhrase. Leave all else to the default settings and choose Apply to save
  • Now go back to your router's interface in the browser by typing its IP Address
  • On your router re-enable WPA security with the pass phrase you entered on the printer interface
  • Now print a test page and this should work.
  • If it does not, for example when you go to print and see no default printer to select (this happenned to me). Re-run the HP CD but this time it will recognize the printer on the network when you chooose the network setup
Crossing fingers this stays running smoothly. Hope this helps others having this issue. The HP tech support guy said the other, later model printers with wireless work much better. In fact I would have bought one but did not like having individual ink cartridges!

Posted on Aug 17, 2008

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I also had problems finding the printer through a wireless connection, turned out that by adding the MAC address to the allowed clients list (in my router, by clicking Wireless Network > Advanced > Allowed Clients), all of a sudden it could be found and the installation worked flawlessly.

Handy tip: to discover the MAC address for your C4380, press and hold the 802.11g button on the front (next to the blue light) until you see wireless options on the built in screen. Scroll down to Print Network Configuration and click ok - the printer prints a page including the MAC address. Use this to add a client to your router.

Good luck,

Posted on Apr 06, 2008

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I have the same problem earlier where the HP installer could not find the wireless printer. I have initially setup the authentication in my DLINK router to use WPA and the setup always failed and the error is that no wireless printer found.

I went into the setup in DLINK router and change the authentication to WEP and assign 5 ASCII. Once that is done, I run the HP installer again and this time it manage to find the printer successfully. At last after 3 days of trying, it did work at last.

Posted on Feb 02, 2008

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The esiest way to resolve the installation and configuration of the HP Pothosmart C4380 wirelessly is to follow these directions:
1) Make sure to delete the HP Printer in the Control Panel/Printer section. 2) Insert the HP CD 3) Click Install (if new installation) or Add Device.  4) Select the Network installation 5) It will not find the Printer. Connect the USB from the Printer 6) Select your wifi network. It will ask you to select the wireless network (there could be many if it picks up your neighbors wifi) 7) Type your WEP key. The first one is fine. 8) Follow the rest of the directions. You will have to disoconnect the USB towards the end.
If your printer has been installed from another computer, follow the directions but you'll notice that instead of asking you for the wifi network, it will have detected your HP printer.

Posted on May 25, 2009

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What I found out with HP printers is that you have to do the HP clean uninstall before reinstalling. If you do not have that version of HP removal software, there are entries in the registry and in the Windows directory that do not get uninstalled unless you use a current version of the HP clean uninstaller. Once you have a clean uninstall, go to the router and find out what the IP address of your printer is. Then with your laptop, to to that address (your printer) . The printer has a built in web page for setup. Go to the network tab. and set the printer to a manual IP address. With most routers, the automatic (DHCP) addressing starts at and goes to192.168.1.150. I set the IP address above 151 and not use DHCP. This is a manually set or static IP address. You should also set the WEP codes on that page. Once you do that, you now have a solid connection to your wireless printer. All you really need now is the printer drivers.

You can try the installation disk again, or install it as a local printer using the IP address you set eariler. Then use the drivers off the disk. That should work better than the HP installer.

If you want to use the HP installer, make sure nothing else is running as the installation uses all of the resources. If you have stuff autostarting starting, like YAHOO or AOL, or Realplayer, or Limewire or whatever, right click and stop them. Give that a try and you shouold be OK

Hope thus helps!!

Posted on Jan 26, 2009

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Help I cant get it to go wireless at all, it works finr on USB but I cant uninstall the sotware as it performs an error and then closes down, even via the windows uninstall program in the control panel , can anyone give me an idiots guide.


Posted on Nov 16, 2008

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I also had a strange problem with my new C4380. I ran the disc and followed everything to install the printer on wifi using my tm5320 and a USB cable. All went well, removed the cable and I was able to print wirelessly. I then added the printer as a network printer on the other 2 laptops and a desktop in the house - no probs. Then I decided to try scanning a photo to try it out. I pressed 'scan' on the printer and it said 'choose PC' on the little screen with a list of our pcs, except mine. I phoned HP, the chap talked me through some checks but basically he didn't have a clue.I then tried everything I could think of and whatever Mr Google could tell me but no luck. Remembering that I used my laptop to configure the printer using USB, I removed the printer from my control panel then uninstalled everything HP as well. I then reinstalled the HP drivers and software and added the printer as a network printer.
Now I can scan to my laptop and any of the other pcs with no problems.
I was using my Travelmate 5320 and Vista Premium.

Unusual problem solved!

Posted on Sep 25, 2008

I cant tell you the amount of trouble i've had with this printer. Every time i turn on my laptop, I have to re-install everything. I can print a page wirelessly but everytime I try and scan, it says that there is no wireless connection.

Its going back to the shop as I can't be bothered with this

Posted on Sep 09, 2008

Same problem to me. Unbeliveble the HP is UNABLE to ship driver software for ther product witch work. I had simular problem also with models like OfficeJet and LaserJet All-in-on.

Posted on Jul 27, 2008

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Tomchivers, I absolutely agree with everything you say. The pretensions of the 'software suites' written for some hardware are unbelievable. You have to disable firewalling because they can't be bothered to tell you what they're going to do. You can in theory use some security options like static IP addresses instead of DHCP, but if you try it you're on your own, nobody has bothered to give proper instructions based on a real install. It's a printer and scanner for***sakes, not an operating system for a missile control system.

And then, as you say, it doesn't even work.

For those who find it hangs, and takes hours to install, take a look at your Task Manager. You'll probably find that an instance of svchost is taking nearly 100% CPU. Yup, no prizes for guessing what started that up. Worse still, on the two installations I set it up on, both are *STILL* using near 100% CPU on svchost all the time!

Avoid. Like the plague.

Posted on Jul 27, 2008

For never ending install problem, at the end, the software suggest to clic on continue and says that he'll uninstall the hp soft.
at this point kill all the hp task.reboot your computer and after login, hp soft will ask to insert again your cd.
do it and follow the process. after a few minutes it says it's ok and that 's it

Posted on Jul 19, 2008

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I just setup my HP C4380 and had the same problem you've all experienced with the wireless setup. If you are using the HP CD to setup the wirless connection, I've noticed that it will be unsuccessful if you are using WPA encryption. To get around this problem you will have to temporarily switch your wireless encryption to WEP. Once you have changed your encryption to WEP, follow the HP CD instructions to setup the wireless network on the HP C4380. If the installation was successful, your HP C4380 should have picked up an IP address from your DHCP server. Open up a web browser and enter the IP to open the WEB interface for the device. Click the Networking Tab and select Wireless 802.11 under connections, then click the advanced tab

Posted on Jul 12, 2008


Posted on Jul 06, 2008

What I didn't realise however was that the printer had been configured ok despite the install software saying it couldn't find it wirelessly! So when I when into control panel/settings to add a new printer (you have to do this as a local printer and specify the IP address through this configuration) the printer worked fine!!!

This is what I found as well.

Posted on Feb 10, 2008

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I had to drop all the underscores out of my wireless router access password. Still had them in the network name with no trouble. As soon as I dropped them in the password it worked fine.

Posted on Feb 01, 2008

Sounds like there are several different sorts of problems here. Things to try...

I have mac address filtering so I had to print a Network configuration Page via the printer (press button next to 802.11g and scroll down in the lcd menu). I also ran a network test through this menu which printed out another helpful page with similar information. You then have to log into your router and add the mac address to the allowed list (this will be in advanced wireless settings somewhere). Also be careful to add the printer's mac and not the router's(it should say Hardware Address (MAC) instead of Access Point HW Address). You should not have to manually set any IPs if DHCP is enabled.

You could also turn off the filtering but depending on your router this might also be an advanced setting. If you absolutely can't get there you'll probably have to actually unplug your router for a while for it to go back to defaults (which should not include filtering).

Some routine ones:
1) Disable or configure Firewall to accept printer (how depends on type of firewall)
2) Restore Network defaults on the Printer (press button next to "802.11g" and use buttons next to LCD to do this)
3) Make sure you are connecting to the correct network SSID and have entered the correct passphrase using the correct encryption technology (e.g. WEP or WPA).

Hope this helps someone...I sure couldn't find instructions on finding the MAC Address via HP at least not for the C4380.

Posted on Jan 31, 2008

Same problem here, could not get past the WPA password page.
However changing my WPA password into something only without the + sign helped to configure it well!

hope it will help to you too!


Posted on Jan 18, 2008

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I followed Andy and finally got the wireless connection to work using his method.

I've also got the Solution Centre to work by reloading the HP disk, adding a device, a network printer. The software now sees the printer, loads and this time the Solution Centre worked.

I also made the new printer the default.

It looks as if creating the IP address manually is the key. Thanks Andy!

Posted on Jan 04, 2008

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I had the same problem but I am using a Mac Airport Extreme. After I turned down the wireless transmitting power to about 50% it started finding it.

Posted on Nov 11, 2007

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Thanks tomchivers for this solution. In the process of getting it all to work, I also had to delete any printers installed by previous attempts AND automatic software update (from add/remove programes). Following setting the printer up on my windows network, I was able to also install it on my Linux machine where it performs flawlessly. Linux drivers are here
Anyone using Ubuntu can just search HPLIP in synaptic, and install all the packages with that as part of their name. After installing the packages, select system - preferences - HPLIP toolbox and follow the onscreen prompts if using Ubuntu Hardy Heron

Posted on Jul 07, 2008

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I had an headache with my printer also.
On the fifth go i decided to to turn off my windows firewall, and hey presto it found my printer wirelessly and has worked ever since.

Posted on Feb 13, 2008

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There is a new driver version on the HP website. It was updated in February of this year. I don't even think that the support staff are even aware of it. I had this same problem and spent about 5 hours trying to fix it and the support engineer was convinced it was a driver problem.

Here is the link to the new driver:

Posted on Apr 23, 2008

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Thanks to the above help, and some further searching, I found that my printer could be detected wirelessly only if I first disabled my windows firewall.

After this I was successful printing a Wireless Network Test Report from the printer interface. Everything says PASS, but I cannot print a document from my computer. It says that my printer is disconnected. I restarted the printer, now I am restarting my computer to see if this fixes it.


Posted on Jan 20, 2008

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SOURCE: Unable to complete wireless installation of HP Photosmart C4380 All-in-One

how do i bluetooth my hp photosmart C4380

Posted on Feb 09, 2009

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SOURCE: cannot conect my printer to my wireless network

Don't know why this becomes an issue with these type of HP printers but i think ive worked a way around it...
Heres how you do it: (XP)
Control Panel>Printers and faxes>
Then select "Add printer" and choose the first option (Local printer attached to this computer)
An errormessage will appear saying they were unable to find printer. Click next to find the printer manually...

Now select "Create a new port" and choose standard TCP/IP... Ignore the list of different types of printers, now select "From Disk" and then click next... Once The computer recognizes the printer, it all should be in order...

Hope this could help you...!

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SOURCE: Hi, I just bought a

You need to download the updated printer driver for Windows 7, it will not work if you do not have this installed. You can follow this link and download the drivers

Posted on Nov 04, 2010

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2 Answers

Lost Hp photosmart C4380 installation disc

You can download the drivers/softwares for your printer from the Hp official website (click here), once you click this link, your printer's download page will open up, you'll need to click the operating system's name before you proceed with the download. After operating system is selected, you'll be able to see all the available drivers/softwares for your printer for the selected operating system.

If you need further help, let me know with more details.

Good luck.

Thanks for using FixYa.

Oct 09, 2010 | HP Office Equipment & Supplies

1 Answer

Wireless connection issues

First open services goto start Run type services.msc and see for the entries (hp cue discovery , hpqcxs08 and hp network device) and make sure they are enabled.
Then Goto device manager (Right click on computer and then properties then device manager) Here click on View and show hiden devices and under network adaptors see if you have a red X on HP Printers then delete all he etries you have for HP here (If t prompters a restart restart later) after you have deleted all you may restart your computer.
Then start to install or add a device from the disk.
If it finds the printer do not click on next got to device manager then view and show hiden devices and see if you have the HP Printer with a Red X if yes right click on it and enable it (If it prompts a restart DO NOT RESTART) close this device manager window and in the instalation widow click on next and it should complete the installation.

Good Luck

Dec 06, 2008 | HP Photosmart C5180 All-In-One InkJet...

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I have just bought a hp photosmart c4380 i want to know how to put the cartridges in

You can see how on the following web page:

photosmart c4380


Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!


Aug 14, 2008 | HP Office Equipment & Supplies

1 Answer

Can my HP Photosmart C4380 support Microsoft Office Professional 2007 Fax and Scan? Or must the HP fax and scan only be used?

Sorry, Fax and Scan is part of Windows Vista not MS Office. I have been advised by PC World team that this printer (HP Photosmart C4380) does not have the necessary drivers to support Vista Fax and Scan wirelessly and can only operate with the HP Fax and Scan which is very basic and only seems to function via USB cable, not wirelessly. Update drivers may become available.

Jul 04, 2008 | HP Office Equipment & Supplies

1 Answer

Trying to instal photosmart C4380 all in one wirelessly on toshiba L40-17M from supplied disc installed printer ok first time but scanner not recognised, scan button says computer connected but computer...

Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.


You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.


When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here:

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

Apr 21, 2008 | Office Equipment & Supplies

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